Chiefs/Captains/Director of Operations Survey
The Captains/Chiefs Survey was sent to:
The initial response was poor and required two more mailings to provide the following returns:
We would like to thank the individuals who completed the surveys for their time and input. We have held the specific comments and suggestions in confidence and encourage groups, committees, and administrators to evaluate the suggestions based on their merit for improvement to the EMS System.
June 28, 1999
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XXXXXXX, NY XXXXX
Dear Volunteer Chief/Director of Operations/EMS Captain,
The EMS study underway by the Genesee Valley Rural Health Network continues.
This phase of the project includes the gathering of information directly from
the volunteer Chiefs/EMS Captains/Directors of Operations.
We are requesting to meet with you. The purpose of this meeting will be to
collect information and discuss with you issues regarding your EMS planning
process, operations, relationships with other organizations, quality management,
personnel, etc.
We would like to meet with you within the few weeks. This meeting should take
approximately 30 minutes to complete. In order to expedite these meetings I have
attached a questionnaire on some of the topics we will cover. Please complete
the questionnaire prior to our meeting. Each Fire Chief, EMS Captain,
and/or Director of Operations has been sent this survey.
As you know, over 500 surveys were recently sent out to EMS volunteers in the
region. Many of your volunteers completed these surveys. The attached survey
contains some of the same questions that were in the previous survey. We will be
analyzing and comparing the responses from both groups.
I will not be involved in this project from now on as I am moving on a new
position as the Fire Chief of the City of Canandaigua. From here on Thompson's
EMS Chief Technician Everett Ferguson will be overseeing this project.
Please call Everett our office at 716-396-6672 or 1-800-724-3999, ext 6672 in
Canandaigua to discuss a time to meet in a location and time that is convenient
to you. Thank you for your timely response.
Sincerely,
Ted Halpin
Executive Director-OCALS/Thompson Health
Project Leader GVRHN EMS Study
Cc: E. Wattenberg
July 30, 1999
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Dear Chief/Captain/Director of Operations:
Good Morning, I would like to introduce myself. I am Everett Ferguson the
Executive Director of OCALS, replacing Ted Halpin who moved into the position of
Fire Chief at Canandaigua Fire Department. I have worked for OCALS since 1983
and have numerous years of EMS experience. We have accepted the study for your
area.
The study for the Genesee Valley and Ira Davenport/Rural Metro Rural Health
Networks continues. Your assistance is necessary to be able to provide the
quality information this study requires. The process of data collection has been
delayed because the return of the "Chiefs/Captains and Directors of
Operation" survey forms and contacts have not been accomplished.
We recognize the schedule problems facing all of us this time of the year.
Therefore, we are requesting you respond by mail with a completed survey form
specific for your managerial position. Please do not confuse this survey with
the one we sent to all of the EMS providers earlier. THIS IS A MANAGEMENT /
MANAGERS Survey. If you require a new survey please call Denise Misik or myself
at 716/396-6672. Your assistance is required and greatly appreciated. In this
regard please return the survey in the enclosed envelope within 5 days.
Everett R. Ferguson
Executive Director
OCALS - NYS DOH EMS Agency of the Year
