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1. - Introductory Letter 2. - Acknowledgements 3. - Volunteer EMS in America 4. - EMS Provider Survey 5. - Survey Results Graphs 6. - Analyzing Outside Forces 7. - Community Relations 8. - Volunteer EMS Recruiting 9. - Member Retention 10. - Chiefs and Captains Survey 11. - Chief/Captains Survey Graph & Comments 12. - Practical Leadership Concepts 13. - Conclusions/Recommendations 14. - Recommendations for Livingston County 15. - Recommendations for Steuben County 16. - Glossary of Terms 17. - References |
